Solutions to key Pains

Customer Portal for Lab Customers which can help overcoming the following challenges. Now your customers can get your lab service on their own, 24 hours a day.

Challenges for Lab “business”

  • Difficult to track lab service performance and forecast to next business planning.
  • Difficult to automate lab and decision processes to reduce costs and streamline operations.
  • Difficult to control increasing operating cost to cover for the same on various departments.
  • Difficult to expand lab services and reach more customers.

Challenges for Lab “customers”

  • Difficult to manage increasing customer jobs (lab service for testing) at a time
  • Difficult to manage increasing customer issues, complaints and requests running manually
  • Difficult to maintain quick and effective delivery to clients
  • Difficult to keep customer satisfaction on top of increasing customer orders/jobs

Challenges for Lab “operational process”

  • Difficult to minimize the long time consumption on manual search and record collection for samples and other elements
  • Difficult to improve performance in terms of sample turnaround and the quality of reported data
  • Difficult to remove errors during manual calculation processing, eliminating costly retesting
  • Difficult to deliver fast and on-demand specific reports from customer against job